Return Policy

60-Day, No-Hassle Returns Guaranteed!

At SharpTruck.com, our primary goal is your satisfaction. If you're not happy with your purchase, you may return it within 60 days of purchase. All returns are subject to the terms outlined in this policy.

Return Eligibility

• • Returns must be initiated within 60 days of the original purchase date.
  • Items must be unused, uninstalled, and in original packaging.
  • Installed, modified, or damaged items are not returnable.
  • Custom or special order parts are not returnable.
  • All returns must include all original hardware and components.

Return Process

• • Start a Return
    Email us at [email protected] to begin. You may request a prepaid return label — $10 will be deducted from your refund (available for UPS, FedEx, or USPS shipments only).
  • Shipping Your Return
    Use our prepaid label or ship through your preferred carrier. Customers are responsible for return shipping costs.
    Note: Returns of LTL or truck freight items are entirely the buyer’s responsibility, including return shipping arrangements and associated costs.
  • Inspection & Refund
    Returns are inspected within 5–7 business days. Refunds are issued to the original payment method once approved.
    Note: Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

• • Damaged in Transit: Refuse the delivery or contact us immediately.
  • Defective on Arrival: Contact us for a refund or exchange. Installed defective items are not eligible for return.

Return Address

SharpTruck.com – Returns
1271 Fayland Dr N
Fargo, ND 58102

You may request a pre-paid return label by emailing us at [email protected] ($10 will be deducted from return for cost of label. Only available for packages delivered via UPS, FedEx or USPS. Does not apply for LTL or truck freight deliveries)

Frequently Asked Questions

What is your return policy?
Items may be returned within 60 days of purchase - buyer is responsible for return shipping cost. Products must be unopened, uninstalled and with their original packaging material. Qualifying items will be refunded the full purchase price (plus sales tax if applicable) to the original form of payment used for purchase. Freight and handling charges are non-refundable, excluding instances of a shipping error on our part. Once we receive your package, please allow 5-7 business days for us to inspect, approve and process the refund.

My order was damaged during shipping. What do I do?
If your order arrives with obvious damage, please refuse the shipment noting the damage. Notify us via email and we will ship a replacement immediately. The shipper will return the merchandise to us. If you discover your order was damaged after receiving it, please contact our team of customer service experts at [email protected].

My products arrived but I want a different item, can I exchange my order?
Since most items vary in price and ship from different warehouses, the best way to get a different product is to return your order following the process above and we will issue you a full refund on your original order.  Then simply place a new order for the products that you want and we will ship those out immediately.

I discovered an item was damaged after I opened the package. Can I simply return it without making an even exchange?
If you are returning your item due to shipping damage and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price (plus sales tax if applicable) once the returned item(s) are received. If you wish to order an item other than an even dollar replacement, please place your order via the normal order process above.

I have a warranty issue with a product I purchased, can I return it?
Items that require warranty for defects are subject to the product warranty coverage provided solely by the manufacturer.  We don't return products for warranty related issues, please reach out to the manufacturer directly to start a warranty claim.

Can I return special order parts?
Sorry, custom made or special order parts are NOT eligible for return.

Are there any fees or charges for returning a product?
There are no restocking fees or hidden charges when returning a product. Simply ship the product back to us and when it arrives we will inspect it for any damage. Once it passes the inspection we will issue a full refund to the card in which the product was purchased.

I've installed a product, can I still return it?
Sorry, once a product has been installed it is no longer eligible to be returned. If an item is found to have been installed, a refund will not be issued and the product will be returned to the buyer.